What is human in the loop?
Human in the loop means an AI agent hands a decision to a person when it should not make it alone, such as a large refund, a complaint or an unusual case.
Agents are trusted with more when the costly or irreversible decisions wait for a person. The skill is in choosing which cases those are, and making sure the person gets everything they need to decide.
A good hand-off includes the full history, so the person never has to start the conversation again.
Make room for more.
Tell us what takes time away from your customers and priorities. We’ll explore what an Aether agent could handle, and what a better outcome looks like for your team.